Refund Policy

Returns 
If you change your mind after receiving your product, please feel free to return it within 14 days of receipt for a full refund. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items such as face masks

To start a return please email us hello@bouxjiboutique.com with your order number to receive instructions of where to send the product. 

- Any item not in its original condition, damaged or missing parts for reasons not due to our error will  not be refunded 
- Any item that is returned more than 14 days after delivery.

Return postage is your responsibility unless the item is incorrect or faulty, in which case the Seller will refund the return postage. If you cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 any standard shipping charges that you have paid to receive your purchase will be included as part of your refund

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount 5 working days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at hello@bouxjiboutique.com. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@bouxjiboutique.com for advice on how to exchange your item if it is eligible.